Privacy Notice
1. Who is responsible for your data
This Privacy Notice explains how Ecommerce Explorations LLC, 77 Commercial St, Apt 2522S, Brooklyn, NY 11222, USA (the "Company", "we", "us") handles personal data when you visit orivelleusa.com, place an order or contact us. The Company is the data controller for this Website. Questions and requests about your data: support@tryorivelle.com.
2. What we collect and why
| Purpose | Data | Legal basis |
|---|---|---|
| Processing and delivering your order | Name, delivery address, e-mail address, phone number, order details, payment status (card brand and last four digits only) | Performance of the contract |
| Customer support, returns and complaints | Your contact details, order number and the content of your messages | Contract / legitimate interest |
| Subscription management | Order number, e-mail address, renewal schedule | Contract |
| Marketing e-mails | E-mail address and order history — only if you tick the opt-in box at checkout | Consent (withdraw at any time) |
| Website security, analytics and advertising measurement | IP address, device and browser data, pages viewed, referral parameters, cookie identifiers | Legitimate interest / consent where required |
| Fraud prevention, accounting and legal obligations | Order and payment records | Legal obligation / legitimate interest |
If you do not provide the data needed to process an order (for example a delivery address), we cannot fulfil it. We do not knowingly collect data from anyone under 18.
3. Who receives your data
We share personal data only with service providers that need it to do their job for the Company, under contracts that restrict their use of it:
- Payment systems and, where you choose them, digital-wallet providers (they handle your payment details under their own privacy terms);
- Order-management and customer-relationship software used to process, ship and support orders;
- Fulfilment partners and shipping carriers, plus the tracking service used for shipment updates;
- E-mail and customer-support tools used to send order confirmations, shipping updates and replies;
- Analytics and advertising platforms that measure how visitors reach and use the Website;
- Hosting, security and IT providers; and
- Professional advisers, payment networks, courts or authorities when the law requires it or to protect our rights.
We do not sell your personal data for money. Some advertising cookies may count as "sharing" for cross-context behavioural advertising under California law — see sections 5 and 8 for how to opt out.
4. International transfers
The Company is based in the United States and its providers may process data in the United States and other countries. Where data of visitors from outside the United States is transferred, we rely on recognised safeguards such as standard contractual clauses.
5. Cookies and similar technologies
The Website uses cookies and similar technologies: essential ones that make the checkout work, analytics ones that tell us how the site is used, and advertising ones that measure whether our advertising works and may be set by advertising platforms. Advertising and analytics cookies are used only where the law allows it, or with your consent where consent is required.
You can delete or block cookies in your browser settings; blocking essential cookies may stop the checkout from working. We honour the Global Privacy Control signal where it applies. To opt out of advertising cookies you can also e-mail us at the address below.
6. How long we keep data
Order and payment records are kept for as long as accounting, tax and consumer-protection laws require (typically up to seven years). Support conversations are kept for up to three years after the last contact. Marketing data is kept until you unsubscribe. Analytics data is kept in aggregated or pseudonymised form. When data is no longer needed it is deleted or anonymised.
7. Security
Payment pages are encrypted (TLS) and payment data is handled by PCI-DSS-compliant systems. We limit access to personal data to people who need it and require the same of our providers. No system is perfectly secure; if a breach affecting you occurs, we will inform you and the competent authority as the law requires.
8. Your rights
Depending on where you live you may have the right to access the data we hold about you, to correct it, to delete it, to restrict or object to its use, to receive a copy in a portable format, and to withdraw consent at any time (this does not affect processing done before withdrawal).
California residents (CCPA/CPRA): you have the right to know what personal information we collect, use and share, to delete it, to correct it, to opt out of the sale or sharing of personal information, to limit the use of sensitive personal information (we do not use it), and not to be discriminated against for exercising these rights. We do not sell personal information; to opt out of sharing for cross-context behavioural advertising, e-mail us or turn on Global Privacy Control in your browser. An authorised agent may make a request on your behalf if we can verify the authorisation.
Residents of other US states with privacy laws (for example Virginia, Colorado, Connecticut, Texas, Oregon) have comparable rights, including the right to appeal a refused request by e-mailing us.
To exercise any right, e-mail support@tryorivelle.com from the address used for your order (we may ask for more information to verify your identity). We answer within the time the applicable law allows — normally within 45 days.
9. Marketing e-mails
We send marketing e-mails only if you opted in at checkout or elsewhere on the Website. Every marketing e-mail contains an unsubscribe link; you can also unsubscribe by e-mailing us. Unsubscribing does not stop order, shipping and subscription notifications, which are part of the service.
10. Changes to this notice
We update this notice when our practices change; the effective date is shown below. Material changes will be announced on the Website. Effective date: September 16, 2026.
11. Contact
Ecommerce Explorations LLC, 77 Commercial St, Apt 2522S, Brooklyn, NY 11222, USA
E-mail: support@tryorivelle.com